Privacy Policy

1. Introduction
Dietitians at Home values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard consumer data in relation to our 10DLC messaging services.

2. Consent
By opting in to receive messages from Dietitians at Home, you acknowledge and consent to the collection and use of your personal data in accordance with this Privacy Policy. We do not share your data with third parties for marketing or promotional purposes.

3. Information Collection
We may collect the following types of information:

  • Name and contact details (e.g., phone number, email address)
  • Messaging preferences and interactions
  • Any information you voluntarily provide through our messaging services

4. How We Use Your Information
Your information may be used for the following purposes:

  • Sending transactional messages, appointment reminders, and account updates
  • Providing customer support and responding to inquiries
  • Enhancing user experience and improving service quality

5. Data Sharing and Security
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may only be shared when necessary to:

  • Comply with legal obligations or law enforcement requests
  • Support essential business operations (e.g., service providers assisting with messaging functionality)
  • Protect the rights, privacy, safety, or property of Dietitians at Home or its users

6. Opt-Out and Data Management
You may opt out of receiving messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@dietitiansathome.com.

7. Data Retention
We retain collected data only as long as necessary to provide our services and fulfill legal obligations. Once data is no longer needed, it is securely deleted.

8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

9. Contact Information
For any questions regarding this Privacy Policy, please contact us at: support@dietitiansathome.com or 312-850-3438.

By using our messaging services, you acknowledge that you have read and understood this Privacy Policy.

Opt-Out Instructions

Dietitians at Home respects your right to control the communications you receive. If you no longer wish to receive messages from us, you may opt out at any time using one of the following methods:

1. SMS Opt-Out:
To stop receiving messages, reply with any of the following keywords:

  • STOP
  • QUIT
  • END
  • REVOKE
  • OPT OUT
  • CANCEL
  • UNSUBSCRIBE

Once you send any of these keywords, you will receive a confirmation message verifying that you have been successfully unsubscribed. After this, you will no longer receive messages unless you choose to opt back in.

2. Customer Support Assistance:
If you experience any issues opting out, you can contact our customer support team for assistance:

3. Data Privacy and Compliance:
We adhere to all applicable laws and regulations, including TCPA compliance and individual carrier requirements, ensuring your opt-out request is honored promptly.

For further details on our messaging practices and privacy commitments, please review our full Privacy Policy.